Supporting the Windows Vista Operating System and Applications

 

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Course Code MS5119

 

Introduction

This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

  • New installations

  • Single computer migrations

  • Single computer reinstallations

 

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

 

Course Length 2 days

 

Prerequisites:
Before attending this course, students should have:

  • Familiarity with computer hardware and devices, such as the ability to look into device manager and look for unsupported devices.

  • Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.

  • Basic Microsoft Windows® and Active Directory® knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.

  • Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share.

  • Experience with running commands from a command window, such as the DOS command prompt.

 

Skills and Key Topics After completing this course, you will be able to:

  • Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.

  • Identify the most appropriate method to support Windows Vista recovery on site.

  • Identify the components of the Windows Vista user state and safely backup and restore that data.

  • Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.

  • Explain how to troubleshoot Windows Vista application package installations

 

Instructional Method         Interactive presentation and practical application through hands-on labs and group activities

 

Certification Preparation  This course will prepare you for the following MCTS exam 70-621

                                            PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support

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