Maintaining and Troubleshooting Windows Vista Computers

 

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Course Code MS5118

 

Introduction

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

 

Course Length 3 days

 

Prerequisites:
Before attending this course, students should have:

  • Familiarity with computer hardware and devices, such as the ability to look into device manager and look for unsupported devices.

  • Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.

  • Basic Microsoft Windows® and Active Directory® knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.

  • Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share.

  • Experience with running commands from a command window, such as the DOS command prompt.

 

Skills and Key Topics After completing this course, you will be able to:

  • Plan and apply a troubleshooting methodology for an organization.

  • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.

  • Identify the most appropriate method to troubleshoot Windows Vista computers.

  • Identify Windows Vista tools that can be used to help in the troubleshooting process.

  • Identify important maintenance tools that will be used as part of IT operations for their organizations.

  • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

 

Instructional Method         Interactive presentation and practical application through hands-on labs and group activities

 

Certification Preparation  This course will prepare you for the following MCTS exam 70-621

                                       PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support

 

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