Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform

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Course code MS2262

 

Duration 2 day(s)

Overview

This two-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.

This is the second course in the Microsoft Certified Desktop Support Technician curriculum.

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

 

PREREQUISITES

Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System or Experience using Microsoft Office as a general use and Experience using a Microsoft Windows operating system such as Microsoft Windows XP

 

Delegates will learn how to:

Configure and troubleshoot applications

Troubleshoot application installation problems

Configure and troubleshoot e-mail account configurations

Configure and troubleshoot Internet Explorer

Configure the operating system to support applications

Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data

Resolve issues related to customizing Outlook Express

Resolve issues related to customizing the operating system

Configure and troubleshooting connectivity for applications

Configure application security

Troubleshoot the TCP/IP protocol

Set application compatibility settings

Configure and troubleshoot Outlook Express

Configure and troubleshoot file system access and file permission problems on multi-boot computers

Resolve issues related to usability of applications.

Resolve issues related to customizing Internet Explorer

Identify and troubleshoot problems related to security permissions

Answer end user questions related to application security settings

 

Instructional Method Interactive presentation and practical application through hands-on labs and group activities

 

Certification Preparation This course will prepare you for the following Microsoft exam 70272