Supporting Users Running the Microsoft Windows XP Operating System

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Course code MS2261


Duration 3 day(s)


This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum.


Delegates will learn how to:

Perform and troubleshoot an attended installation of the Windows XP operating system

Answer end user questions related to upgrading from a previous version of Windows

Monitor and analyze system performance

Troubleshoot system startup and user logon problems

Troubleshoot network protocols and services

Troubleshoot name resolution issues

Configure and troubleshoot storage devices

Troubleshoot connecting to local and network print devices

Configure and troubleshoot input and output (I/O) devices

Troubleshoot the TCP/IP protocol

Monitor, manage, and troubleshoot access to files and folders

Configure and troubleshoot hardware devices and drivers

Configure and troubleshoot display devices

Configure and troubleshoot local user and group accounts

Configure and troubleshoot Internet Connection Firewall (ICF) settings

Configure and troubleshoot remote connections

Perform post installation configuration (user configuration, apply service packs, etc.).

Configure support for multiple languages or multiple locations

Troubleshoot security settings and local security policy

Configure and troubleshoot end user systems using remote Desktop and Remote

Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)



This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills


Instructional Method Interactive presentation and practical application through hands-on labs and group activities


Certification Preparation This course will prepare you for the following Microsoft exam 70271